FAQs


FREQUENTLY ASKED QUESTIONS

  1. What is the CobyCard?
  2. How do I get my CobyCard?
  3. What if I lose my CobyCard?
  4. What is my Student ID Number?
  5. What is the difference between my Meal Plan, CobyCash and Downtown Dollars?
  6. How do my prepaid accounts work?
  7. When is value added to my prepaid accounts available?
  8. Where can I use my prepaid accounts?
  9. How do I make a purchase with my prepaid accounts?
  10. What happens if I swipe my card at a self-service location and the machine does not work?
  11. How do I recommend additional accepting locations for Downtown Dollars?
  12. What if I forget my user name or password?
  13. Is the CobyCard Account Management Center a secure site?
  14. What are the CobyCard Terms and Conditions and How can I review them?
  15. What is the CobyCard & Downtown Dollars refund process?

Have another question?  Email it to mycard@cobycard.com

What is the CobyCard?

The CobyCard is the official identification card of SUNY Cobleskill issued by SUNY Cobleskill Auxiliary Services to all members of the University community. It is required for identification and access to essential campus services.  It also offers convenient prepaid accounts for making purchases on-campus and off-campus.  All students, faculty, and staff at SUNY Cobleskill are required to  have their CobyCard in their possession at all times.

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How do I get my CobyCard?

CobyCards are issued by SUNY Cobleskill Auxiliary Services, in the CobyCard office located in Knapp Hall, room 112. You will need to provide at least once piece of government issued photo identification when initially picking up your CobyCard.

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What if I lose my CobyCard?

Immediately report a lost or stolen card by suspending it on-line by logging into your account or in-person at the CobyCard office, Knapp Hall, room 112. Suspending your card will protect any money in your accounts from being spent by anyone who finds it. To obtain a new card, go to the CobyCard office during regular office hours. Please note that a replacement card costs $25. You will need to provide at least one piece of government issued photo identification to purchase your replacement CobyCard.

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What is my Student ID Number?

It is not your social security number, but a unique number issued by SUNY Cobleskill.

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What’s the difference between my Meal Plan, Coby Cash and Downtown Dollars?

All residential students are required to have a meal plan.  Select on-campus/residential meal plans include CobyCash and Downtown Dollars.  CobyCash is a prepaid account on your CobyCard that allows you to make purchases on-campus. Downtown Dollars is a pre-paid account on your CobyCard that allows you to make purchases both on and off-campus. Meals must be used each week and do not roll over. CobyCash and Downtown Dollars roll over each semester and year.

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How do my prepaid accounts work?

CobyCash and Downtown Dollars are cashless, prepaid spending accounts on your CobyCard that are accepted on-campus and off-campus.  You may add value to your accounts at any time.  Every time you use your prepaid accounts, the amount of the transaction will be deducted from your account and you may not spend more value than you have.  Unused balances roll over from semester to semester and year to year as long as you are a member of the University community.

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When is value added to my prepaid accounts available?

Funds transferred by debit/credit card are available instantly. Money included in select meal plans is available when meal plan is activated.

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Where can I use my prepaid accounts?

CobyCash can be used at all on-campus dining facilities, Coby’s, Barnes & Noble College Bookstore, and vending machines on campus. Downtown Dollars can be used at all of the on-campus locations listed above, and also at popular off-campus businesses.  Click here for a complete list of accepting locations.

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How do I make a purchase with my prepaid accounts?

Just present your CobyCard for payment to the attendant at the register.  Your card will be swiped in a terminal and the transaction authorized.  You may be asked to sign a printed receipt of the approved transaction.  At self-service locations, simply insert your card in the terminal.

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What happens if I swipe my card at a self-service location and the machine does not work?

If the self-service machine does not work properly, report the incident immediately to CobyCard, either in-person Knapp Hall room 112, or via email at campuscardcenter@cobleskill.edu​. Please include the location, date & time of the transaction(s) in question.

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How do I recommend additional accepting locations for Downtown Dollars?

Cardholder suggestions are welcome and encouraged.  Recommendations can be sent via e-mail to our  recruitment department.  Please include the name of the location and why you would like to see them join the program.

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What if I forget my user name or password?

Go to CobyCard Cardholder Account Center.  Under the Login button, click “Forgot your username or password?” and follow the instructions.

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Is the CobyCard Account Management Center a secure site?

Yes, it is secured via 128 Bit SSL Encryption so you can manage your account with confidence.

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What are the CobyCard Terms and Conditions and how can I review them?

The Terms and Conditions outline program policies and terms of use for the CobyCard and prepaid accounts.  They are available for review via a link in the footer of every page on this site.

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What is the CobyCard & Downtown Dollars refund process?

You may receive a refund of your CobyCash or Downtown Dollars accounts balance when you graduate, withdraw or leave SUNY Cobleskill. Proof of withdrawal or dismissal is required.  Refund requests must be submitted to the CobyCard Office on the Refund Request Form:

SUNY Cobleskill Auxiliary Services
Attention: CobyCard
112 Knapp Hall
Cobleskill, NY 12043

or by e-mailing campuscardcenter@cobleskill.edu

Please see Section 20: Account Refunds in the Terms & Conditions for further details.

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